Detect duplicate or incident-related tickets
Judges: Pair of ticket texts. Questions: choice:relation - [same_issue,related,different,insufficient_context]. Action: Link duplicates; if 5+ same_issue in 10 minutes, open incident.
AA clean typed decision (yes/no, a pick from a list, or a level on a scale) that is concrete, repeats routinely, and has meaningful value.5.23
Key facts
- Vertical
- Cross-industry
- Function
- Support & CX
- Status
- Idea
- Volume
- high
- Value
- major
- Risk
- moderate
- Evidence
- —
- Flags
- None
Build this with a classifier
Define a typed decision with a bounded answer, then evaluate it on examples.
{
"decision_type": "choice",
"question": "Does this input match the decision in “Detect duplicate or incident-related tickets”?",
"input": "<input to classify>",
"output": "one label from a fixed list"
}Related use cases
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