Classify CSAT free text into fixable causes
Judges: One CSAT comment. Questions: choice:cause - [wait_time,wrong_answer,tone,policy,product_issue,none]. Action: Aggregate for coaching and policy reviews.
AA clean typed decision (yes/no, a pick from a list, or a level on a scale) that is concrete, repeats routinely, and has meaningful value.4.18
Key facts
- Vertical
- Cross-industry
- Function
- Support & CX
- Status
- Idea
- Volume
- routine
- Value
- meaningful
- Risk
- moderate
- Evidence
- —
- Flags
- None
Build this with a classifier
Define a typed decision with a bounded answer, then evaluate it on examples.
{
"decision_type": "choice",
"question": "Does this input match the decision in “Classify CSAT free text into fixable causes”?",
"input": "<input to classify>",
"output": "one label from a fixed list"
}Related use cases
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