Spot expansion intents in support tickets
Judges: One ticket body. Questions: noul:expansion_signal - is the customer asking to add seats, regions, or capabilities; choice:what - [seats,module,integration,none]. Action: Create an expansion lead for AE with context link.
AA clean typed decision (yes/no, a pick from a list, or a level on a scale) that is concrete, repeats routinely, and has meaningful value.4.46
Key facts
- Vertical
- Software & tech
- Function
- Support & CX
- Status
- Idea
- Volume
- routine
- Value
- major
- Risk
- moderate
- Evidence
- —
- Flags
- None
Build this with a classifier
Define a typed decision with a bounded answer, then evaluate it on examples.
{
"decision_type": "choice",
"question": "Does this input match the decision in “Spot expansion intents in support tickets”?",
"input": "<input to classify>",
"output": "one label from a fixed list"
}Related use cases
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