Review sentiment and category tagging

Automatically classify customer reviews by topic (service, product, experience) and sentiment for GBP and reputation management.

AA clean typed decision (yes/no, a pick from a list, or a level on a scale) that is concrete, repeats routinely, and has meaningful value.4.31

Key facts

Vertical: Cross-industry
Function: Local & reputation
Status: Seen in the wild
Volume: routine
Value: meaningful
Risk: moderate
Evidence: described plan
Flags: None

Source: https://birdeye.com/updates/introducing-review-tagging-agent-automatically-organize-reviews-with-intelligent-tags/

Build this with a classifier

Define a typed decision with a bounded answer, then evaluate it on examples.

{
  "decision_type": "choice",
  "question": "Does this input match the decision in “Review sentiment and category tagging”?",
  "input": "<input to classify>",
  "output": "one label from a fixed list"
}

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