Is this renewal email a real escalation
Judges: One inbound email in an account's thread. Questions: noul:escalation - is the sender threatening to churn, cancel, or go to legal; score:urgency - [low,med,high]. Action: Page the account owner and open a save-play ticket if high.
BA clean typed decision with either high volume or major value.3.91
Key facts
- Vertical
- Software & tech
- Function
- Support & CX
- Status
- Idea
- Volume
- occasional
- Value
- major
- Risk
- moderate
- Evidence
- —
- Flags
- None
Build this with a classifier
Define a typed decision with a bounded answer, then evaluate it on examples.
{
"decision_type": "choice",
"question": "Does this input match the decision in “Is this renewal email a real escalation”?",
"input": "<input to classify>",
"output": "one label from a fixed list"
}Related use cases
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