# Win-back eligibility judge

Judges: one lapsed patient CRM note. Questions: choice:reason\_lapsed - moved, price, unhappy, unknown; noul:ok\_to\_contact. Action: only ok\_to\_contact and non-unhappy enter win-back flow.

Grade: A — A clean typed decision \(yes/no, a pick from a list, or a level on a scale\) that is concrete, repeats routinely, and has meaningful value.. Score: 3.93.

Vertical: Healthcare & dental.

Function: Email & CRM.

Status: Idea.

Volume: routine.

Value: meaningful.

Risk: moderate.

Evidence: null.

Flags: None.

- [Vertical](/verticals/healthcare_dental/)
- [Function](/functions/email_crm/)
- [Newsletter spec route selection](/use-cases/newsletter-spec-route-selection/)
- [Pick the right newsletter segment topic](/use-cases/pick-the-right-newsletter-segment-topic/)