# Triage incoming reviews into response paths

Judges: One new review \(text plus star rating\). Questions: choice:type - positive, neutral, negative\_valid\_complaint, suspected\_fake\_or\_competitor, spam, threat\_or\_harassment, contains\_phi; score:urgency - routine \(1\) to same-day escalation \(5\). Action: Code sends type to the rig

Grade: A — A clean typed decision \(yes/no, a pick from a list, or a level on a scale\) that is concrete, repeats routinely, and has meaningful value.. Score: 4.89.

Vertical: Cross-industry.

Function: Local & reputation.

Status: Idea.

Volume: routine.

Value: major.

Risk: moderate.

Evidence: null.

Flags: None.

- [Vertical](/verticals/cross_industry/)
- [Function](/functions/local_reputation/)
- [Negative news detection reputation risk](/use-cases/negative-news-detection-reputation-risk/)
- [Negative press alert triage](/use-cases/negative-press-alert-triage/)
- [GBP suspension trigger screen](/use-cases/gbp-suspension-trigger-screen/)
- [Duplicate GBP profile detection](/use-cases/duplicate-gbp-profile-detection/)
- [Birdeye review sentiment routing](/use-cases/birdeye-review-sentiment-routing/)
- [Classify a Google-suggested GBP edit as correct or wrong](/use-cases/classify-a-google-suggested-gbp-edit-as-correct-or-wrong/)