# Review sentiment and category tagging

Automatically classify customer reviews by topic \(service, product, experience\) and sentiment for GBP and reputation management.

Grade: A — A clean typed decision \(yes/no, a pick from a list, or a level on a scale\) that is concrete, repeats routinely, and has meaningful value.. Score: 4.31.

Vertical: Cross-industry.

Function: Local & reputation.

Status: Seen in the wild.

Volume: routine.

Value: meaningful.

Risk: moderate.

Evidence: described plan.

Flags: None.

- [Source](https://birdeye.com/updates/introducing-review-tagging-agent-automatically-organize-reviews-with-intelligent-tags/)
- [Vertical](/verticals/cross_industry/)
- [Function](/functions/local_reputation/)
- [Negative news detection reputation risk](/use-cases/negative-news-detection-reputation-risk/)
- [Negative press alert triage](/use-cases/negative-press-alert-triage/)
- [GBP suspension trigger screen](/use-cases/gbp-suspension-trigger-screen/)
- [Triage incoming reviews into response paths](/use-cases/triage-incoming-reviews-into-response-paths/)
- [Duplicate GBP profile detection](/use-cases/duplicate-gbp-profile-detection/)
- [Birdeye review sentiment routing](/use-cases/birdeye-review-sentiment-routing/)