# Reference chat intent router

Judges: one patron chat message. Questions: choice:intent - hours|find\_book|research\_help|tech\_help|complaint|other; noul:urgent. Action: Route to right staff or bot.

Grade: A — A clean typed decision \(yes/no, a pick from a list, or a level on a scale\) that is concrete, repeats routinely, and has meaningful value.. Score: 4.64.

Vertical: Government & nonprofit.

Function: Support & CX.

Status: Idea.

Volume: high.

Value: meaningful.

Risk: moderate.

Evidence: null.

Flags: None.

- [Vertical](/verticals/government_nonprofit/)
- [Function](/functions/support_cx/)
- [Government: election office voter query routing](/use-cases/government-election-office-voter-query-routing/)