# Print/ebook formatting defect reports

Judges: one customer email. Questions: choice:defect - missing\_page|broken\_toc|typo|image\_missing|other. Action: Route to production queue with book ID.

Grade: C — A clean typed decision with low volume or low value, or too vague to act on.. Score: 3.17.

Vertical: Agencies, media & creators.

Function: Support & CX.

Status: Idea.

Volume: occasional.

Value: meaningful.

Risk: moderate.

Evidence: null.

Flags: None.

- [Vertical](/verticals/agency_media_creator/)
- [Function](/functions/support_cx/)
- [Check client onboarding replies against the access checklist](/use-cases/check-client-onboarding-replies-against-the-access-checklist/)