# Mine reviews and DMs for voice-of-customer language

Judges: One sentence from a review, intake transcript, or DM. Questions: choice:motive - appearance, confidence, fear\_or\_safety, convenience, social\_proof, price\_or\_value, other; noul:usable\_prospect\_language - phrased as a prospect would say it, not clinical. Action: Code groups

Grade: A — A clean typed decision \(yes/no, a pick from a list, or a level on a scale\) that is concrete, repeats routinely, and has meaningful value.. Score: 4.17.

Vertical: Cross-industry.

Function: Health admin.

Status: Idea.

Volume: routine.

Value: meaningful.

Risk: moderate.

Evidence: null.

Flags: None.

- [Vertical](/verticals/cross_industry/)
- [Function](/functions/health_admin/)
- [Call tracking whisper triage](/use-cases/call-tracking-whisper-triage/)
- [Name candidate screening](/use-cases/name-candidate-screening/)
- [Client intake dependency status](/use-cases/client-intake-dependency-status/)