# InstantDM message classification

AI classifies incoming direct messages as Sales, Support, General Inquiry, or Other without CRM clutter

Grade: A — A clean typed decision \(yes/no, a pick from a list, or a level on a scale\) that is concrete, repeats routinely, and has meaningful value.. Score: 4.92.

Vertical: Cross-industry.

Function: Social & creator.

Status: Seen in the wild.

Volume: high.

Value: meaningful.

Risk: moderate.

Evidence: described plan.

Flags: None.

- [Source](https://community.make.com/t/i-use-make-com-to-log-every-instantdm-conversation-without-creating-crm-clutter/114964)
- [Vertical](/verticals/cross_industry/)
- [Function](/functions/social_creator/)
- [Comment toxicity and harassment detection](/use-cases/comment-toxicity-and-harassment-detection/)
- [Content moderation and brand safety](/use-cases/content-moderation-and-brand-safety/)
- [Social clip caption brand risk pre-check](/use-cases/social-clip-caption-brand-risk-pre-check/)
- [Embargo leak monitor](/use-cases/embargo-leak-monitor/)
- [Twitter/X sentiment analysis at scale](/use-cases/twitter-x-sentiment-analysis-at-scale/)
- [Comment spam and off-topic detection](/use-cases/comment-spam-and-off-topic-detection/)