# Detect "silent churn" in NPS verbatims

Judges: One NPS comment with score 7-8. Questions: noul:disengaged - does the tone indicate indifference rather than satisfaction; choice:cause - \[value\_gap,missing\_feature,support,price,none\]. Action: Trigger a CSM check-in for disengaged passives.

Grade: A — A clean typed decision \(yes/no, a pick from a list, or a level on a scale\) that is concrete, repeats routinely, and has meaningful value.. Score: 4.18.

Vertical: Software & tech.

Function: Support & CX.

Status: Idea.

Volume: routine.

Value: meaningful.

Risk: moderate.

Evidence: null.

Flags: None.

- [Vertical](/verticals/saas_tech/)
- [Function](/functions/support_cx/)
- [Churn-risk language in support ticket threads](/use-cases/churn-risk-language-in-support-ticket-threads/)
- [Customer success intervention type severity](/use-cases/customer-success-intervention-type-severity/)
- [Enterprise customer success platform](/use-cases/enterprise-customer-success-platform/)
- [SaaS customer churn prediction and retention](/use-cases/saas-customer-churn-prediction-and-retention/)
- [Detect product-misuse patterns in support chat](/use-cases/detect-product-misuse-patterns-in-support-chat/)
- [Product usage intensity customer health](/use-cases/product-usage-intensity-customer-health/)