# Classify chat widget visitor stage

Judges: visitor message in site chat. Questions: choice:stage - browsing|comparing|ready\_to\_book|existing\_patient. Action: existing patients to support; ready to book to scheduler.

Grade: A — A clean typed decision \(yes/no, a pick from a list, or a level on a scale\) that is concrete, repeats routinely, and has meaningful value.. Score: 5.19.

Vertical: Healthcare & dental.

Function: Support & CX.

Status: Idea.

Volume: high.

Value: meaningful.

Risk: moderate.

Evidence: null.

Flags: None.

- [Vertical](/verticals/healthcare_dental/)
- [Function](/functions/support_cx/)
- [Voice-of-patient insight reports](/use-cases/voice-of-patient-insight-reports/)
- [Choose which patient FAQ page to link in reply](/use-cases/choose-which-patient-faq-page-to-link-in-reply/)