# Churn risk prediction

Scores customer churn risk based on engagement drop, support tickets, usage trends and flags for retention campaign.

Grade: S — Top tier. Meets A, and the payoff is major with high confidence.. Score: 5.47.

Vertical: Cross-industry.

Function: Support & CX.

Status: Seen in the wild.

Volume: high.

Value: major.

Risk: moderate.

Evidence: described plan.

Flags: None.

- [Source](https://uxplanet.org/email-subject-line-personalisation-ai-machine-learning-915fd79b9fae)
- [Vertical](/verticals/cross_industry/)
- [Function](/functions/support_cx/)
- [Sentiment-based alert system](/use-cases/sentiment-based-alert-system/)
- [Client sentiment risk](/use-cases/client-sentiment-risk/)
- [Detect PII or secrets pasted into support tickets](/use-cases/detect-pii-or-secrets-pasted-into-support-tickets/)
- [Is this agent draft reply safe to send](/use-cases/is-this-agent-draft-reply-safe-to-send/)
- [Customer satisfaction measurement](/use-cases/customer-satisfaction-measurement/)
- [Detect abuse or harassment toward agents](/use-cases/detect-abuse-or-harassment-toward-agents/)