# 311 service request categorization

Judges: one citizen report text. Questions: choice:dept - public\_works|sanitation|parks|code\_enforcement|police\_non\_emergency|other; noul:safety\_hazard - .... Action: Route and set SLA; hazard escalates.

Grade: A — A clean typed decision \(yes/no, a pick from a list, or a level on a scale\) that is concrete, repeats routinely, and has meaningful value.. Score: 5.11.

Vertical: Government & nonprofit.

Function: Ops & HR.

Status: Idea.

Volume: high.

Value: meaningful.

Risk: high.

Evidence: null.

Flags: human-review.

- [Vertical](/verticals/government_nonprofit/)
- [Function](/functions/ops_hr/)
- [Sort 311 requests free text to department](/use-cases/sort-311-requests-free-text-to-department/)
- [Sidewalk accessibility photo caption triage](/use-cases/sidewalk-accessibility-photo-caption-triage/)
- [Mutual aid request triage](/use-cases/mutual-aid-request-triage/)
- [Volunteer shift sign-up text sorting](/use-cases/volunteer-shift-sign-up-text-sorting/)
- [Volunteer application screening](/use-cases/volunteer-application-screening/)
- [Emergency volunteer skills matching](/use-cases/emergency-volunteer-skills-matching/)